Pre-Information Form

• Name and surname: Emre Işık (a sole proprietorship operating under the Kullya brand)
• Tax office and tax identification number: Meram Vergi Dairesi Müdürlüğü / 4660984788
• Address: Hacıkaymak Mah. Zuhuri Mehmet Sk. 1.2. Girişler No: 7 İç Kapı No: 10, Selçuklu / Konya
• Phone: 0543 212 21 20
• Email: info@kullya.com

You can use the same contact details for your complaints and requests.

Kullya is a software service provided over the internet that lets you build, host and manage websites, e-commerce sites and web applications. Items that can be purchased:

• Plan (membership): the capacity and features of the chosen plan are made available for the term stated on the pricing page and in the order summary.
• AI credit: a prepaid balance spent on the use of AI features.
• Domain name: registration or renewal of the chosen domain name for the chosen term.
• Template and module licenses: a one-time or periodic right of use.
• Support Request: a paid service package for expert support.

The name, term, scope and price of each item are also shown separately in the order summary on the payment screen.

Prices are shown excluding VAT on the pricing page; VAT is added to the order at the applicable rate and the total amount including taxes is clearly stated on the payment screen. There are no additional delivery or shipping costs.

Payment is made by credit card or debit card through the licensed payment institution PayTR. Card details do not reach Kullya. Installment options and any installment charges are shown on the payment page. For items priced in foreign currency, the exchange rate at the time of payment and the Turkish lira equivalent are stated in the order summary.

For subscription renewals, the plan price remains fixed throughout the subscription; VAT is calculated at each collection at the rate applicable on that day.

The service is provided electronically and is made available immediately after the payment is approved; there is no physical delivery. Domain name registration is usually completed within a few minutes, depending on the processing time of the relevant registry.

Monthly plans are open-ended subscriptions; they continue automatically every month and you can cancel at any time, with the cancellation taking effect at the end of the paid period. Annual plans are fixed-term and discounted; for consumer customers they do not renew automatically at the end of the term, and your approval for renewal is requested before expiry. The subscription can be terminated from the panel as easily as it was set up.

In distance contracts, the consumer has the right to withdraw within 14 days from the date the contract is concluded, without giving any reason and without paying a penalty.

However, under subparagraph (ğ) of the first paragraph of Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for contracts concerning services performed instantly in electronic form, and under subparagraph (h), for services whose performance has begun with the consumer's approval before the withdrawal period expires. Because plan, template and module licenses, Support Requests and domain name registration are performed immediately after payment with your approval, there is no right of withdrawal for these items. You are asked to confirm this separately on the payment screen.

If the AI credit you purchased has not been used at all, you can request a refund of the price by writing to us within 14 days of purchase. If part of the credit has been used, the use counts as the start of performance and the right of withdrawal ends for that credit package.

You can send the withdrawal notice by email to info@kullya.com or in writing to Hacıkaymak Mah. Zuhuri Mehmet Sk. 1.2. Girişler No: 7 İç Kapı No: 10, Selçuklu / Konya. Details are on the Cancellation, Refund and Withdrawal Terms page.

The service is used with an up-to-date web browser (the latest versions of Chrome, Edge, Firefox or Safari) and an internet connection. No separate software installation or hardware is required. No technical protection measure restricting the functionality of the digital content is applied; however, access to your account is protected by a password and optional two-step verification.

You can submit your complaints through the contact details above or the contact page; your requests are answered within 30 days at the latest.

In the event of a dispute, within the monetary limits announced each year by the Ministry of Trade, you can apply to the provincial or district consumer arbitration committee at your place of residence or where the transaction was made; for disputes exceeding these limits, you can apply to the consumer court after applying to mediation, which is a precondition for filing a lawsuit. You can also make your applications through the Consumer Information System (TÜBİS) on e-Devlet (the e-Government portal).

This form is an integral part of the Distance Sales Agreement. Provisions specific to consumer legislation do not apply to customers who purchase for commercial or professional purposes, as merchants or tradespeople; the relationship with these customers is subject to the Terms of Use and Membership Agreement. Last updated: November 4, 2026.