Cancellation, Refund and Withdrawal Terms

• You can cancel a monthly subscription at any time without penalty; the cancellation takes effect at the end of the paid month.
• For consumer customers, the annual plan does not renew automatically; your approval is requested before expiry.
• Because plans, templates, module licenses, Support Requests and domain names are made available immediately after payment, there is no right of withdrawal for these items.
• You can request a refund of AI credit that has not been used at all within 14 days.
• If we cannot provide the service for a reason attributable to us, we refund the price within 14 days.

As your organization's administrator, you can cancel your subscription in a single step from the Subscription and renewal screen in the panel. Cancelling is no more difficult than starting the subscription; if you wish, you can also send your cancellation request by email to info@kullya.com. Your request is fulfilled within 7 days at the latest.

When you cancel, your plan keeps working until the end of the paid period, automatic renewal is turned off, and when the period ends your account moves to the free level. Your data is not deleted; you can undo the cancellation before the period ends. The price of the current period is not refunded.

Annual plans are fixed-term and discounted. For consumer customers, the annual plan does not renew automatically at the end of the term: you are notified by email before expiry and the plan renews only if you approve. For customers purchasing for commercial purposes, the annual plan renews at the same price unless you turn off automatic renewal.

If the renewal payment cannot be collected, the service continues in full for 14 days and reminders are sent. At the end of this period the account is moved to the free level, your data is kept, and you return to your previous level once you make the payment.

For services you purchase as a consumer, you have the right to withdraw within 14 days from the conclusion of the contract under the Regulation on Distance Contracts. However, under subparagraphs (ğ) and (h) of the first paragraph of Article 15 of the Regulation, this right cannot be exercised for services performed instantly in electronic form whose performance has begun with your approval before the withdrawal period expires.

On Kullya, plan, template and module licenses, Support Requests and domain name registration are made available immediately after payment. On the payment screen, you separately confirm that you want performance of these services to begin immediately and that you therefore have no right of withdrawal.

AI credit is a prepaid balance. If nothing has been spent from the credit package you purchased, you can exercise your right of withdrawal within 14 days. Once spending from the package occurs, performance is deemed to have begun and the right of withdrawal ends for that package. The monthly AI credit included in your plan is not purchased separately and is therefore not subject to refund.

Domain name registration and renewal cannot be reversed once carried out in your name at the relevant registry; completed registration and renewal transactions are therefore not refunded. If registration cannot be completed within 30 days, the price you paid is refunded. Recovery of expired domain names is subject to the registrar's rules and fees.

• AI credit that has not been used at all, for which you exercised the right of withdrawal in time,
• a service that could not be provided for a reason attributable to us although payment was received,
• a domain name that could not be registered within 30 days,
• erroneous charges, such as more than one collection for the same order.

When you change plans, no partial refund or offset is made within the period; the new plan price applies from the next period. For accounts suspended or closed due to a breach of the Terms of Use, the price for the unused period may not be refunded; in that case, the reason is notified to you in writing.

Send your refund or withdrawal request to info@kullya.com together with your order number. If your request is eligible, the price is refunded to the card you paid with and through the same payment instrument, without charging you any fees, within 14 days at the latest from the date the request reaches us. The time it takes for the refund to appear on your card statement depends on your bank.

The right of withdrawal under consumer legislation does not apply to purchases made for commercial purposes, as merchants or tradespeople; cancellation and refund requests from these customers are assessed according to the subscription and erroneous transaction rules above.